Question 1

Does FloorOne vacuum and mop at the same time?

Accepted Answer

Yes. FloorOne is designed to pick up dry debris and wash hard floors in the same pass, so you don't have to vacuum first and mop after.

Question 2

Can it clean liquid spills?

Accepted Answer

FloorOne is a wet/dry cleaner designed for common household liquid messes such as water and drink spills, alongside dry debris.

Question 3

Can it pick up pet hair?

Accepted Answer

FloorOne is designed for everyday household debris including pet hair on hard floors. Roller maintenance instructions will be included with the product.

Question 4

What floor types can I use it on?

Accepted Answer

FloorOne is intended for sealed hard-floor surfaces. Approved floor types: Sealed hard floors — hardwood, tile, laminate, vinyl, marble. Always follow the manufacturer's instructions before use.

Question 5

How does the self-cleaning function work?

Accepted Answer

Place FloorOne on its base and activate the self-cleaning function to help rinse the internal cleaning system after use. Exact cycle details: Built-in self-cleaning cycle with electrolyzed-water sterilization

Question 6

How does the dirty-water tank work?

Accepted Answer

Clean water and collected dirty water are kept in separate tanks. Dirty water and debris are pulled off the floor into the dirty-water tank, which you empty and rinse after cleaning.

Question 7

How long does the battery last?

Accepted Answer

Up to 60 minutes per charge (30–60 min depending on mode)

Question 8

Does it lay flat underneath furniture?

Accepted Answer

FloorOne uses a lay-flat design intended to reach under furniture such as couches and beds. Exact specification: 180° lay-flat design

Question 9

What comes in the box?

Accepted Answer

The FloorOne main unit, clean-water tank, dirty-water tank, charging and self-cleaning base, cleaning roller, HEPA filter, charging cable, cleaning tool and user manual.

Question 10

How long does shipping take?

Accepted Answer

4-7 business days U.S. shipping is free on every order.

Question 11

How do I track my order?

Accepted Answer

You'll receive a confirmation email with tracking as soon as your order ships. You can also look up your order on our Track Order page.

Question 12

What happens if my product arrives damaged?

Accepted Answer

Contact us at info@nebula.com with your order number and photos of the damage and we'll make it right under our return and refund policy.

Question 13

What is the return policy?

Accepted Answer

You have 30 days from delivery to request a return in accordance with our return and refund policy. See the Return & Refund Policy page for full details.

Question 14

Where can I buy replacement rollers or filters?

Accepted Answer

Replacement rollers, filters and cleaning solution will be available in our shop. Availability dates are being confirmed.

Frequently asked questions

Questions, answered.

Stop cleaning your floors twice.